Designing the Exit Experience

Harbour Front #17

After our successful last Harbour Front event where Ada Yuen showed us how to improve the onboarding experience, it makes sense to highlight the other end of the process. With “Designing the exit experience” Yu Shing Sit will take a closer look at what happens when people leave your product or service and how to possibly retain or at least let them go with a rather positive feeling.

Whether the iPhone, Netflix or any other product or service you might be using, and irregardless of that being the most famous one, it’s a reality that your customers will leave your service– one day.

It is almost inevitable for your users to go through some sort of "Exit Experience". But rarely do we give it enough attention compared to other parts of the customer experience. But why?

What if the “Exit Experience" is another opportunity to spawn a new relationship for sustainable business benefits?
Learn where to start optimising your ”Exit Experience” at this Harbour Front meetup.

Yu Shing Sit is an experience design professional in Hong Kong, researching and creating delightful digital as well as non-digital experience across Asia for several years after earning his Master Degree in Communication Design in Australia.

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The Hive, Wan Chai

We couldn't be happier to host these events with our friends at the Hive in Wan Chai.

The Hive is a members’ coworking space and creative community based in the dynamic Wan Chai area of Hong Kong. Conveniently located in Wan Chai, within 3 minutes of the MTR station. Central is two stops on the MTR.

The Hive's address:
21st Floor, The Phoenix Building
No.23 Luard Road
Wan Chai, Hong Kong
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